Care Instructions:
We recommend hand washing all dyed fiber in cool water, regardless of whether or not it is superwash (our yarn is). Although our colors are wash fast, hot water can sever the chemical bond between dye molecule and fiber, causing bleeding. Cool water will help prevent this from happening, and it's rare that it happens anyways.
In addition to using cool water, we highly recommend using a nice, neutral soap. Dharma Trading Co makes our favorite textile soap. Soaps that are not neutral or have certain oils in them can cause your yarn or fiber to bleed, even if it has been properly dyed. Baby soap and Dawn also work really well, as does Unicorn and Beyond Fibre Wash.
When will my order ship?
We always try to ship orders as quickly as possible, but 99% of the dyed fiber and yarn in our shop is made to order. Please see our shipping page for up to date estimates based on how busy we are-- typically most others so within about 2 weeks.
Large orders or orders with multiple different colored items can take longer to ship. As always, please let us know if you are in a rush to receive your order, and we'll do our very best to get it made quickly for you (at no additional cost when possible).
Can you dye a custom colorway for me?
Because most of our yarn is dyed to order, we are happy to customize it to fit your needs whenever possible! Love a colorway, but want to see an extra color added to it? No problem! Just let us know.
Have an inspiration photo that you want to see come to life? We can do that too! Some of my favorite colorways started out as custom requests that we decided to keep in our shop.
Refund and Exchanges Policy:
Because of the nature of our business, refunds are typically not permitted unless there are very special circumstances, which we will determine on a case by case basis. This is because the majority of our fiber is custom dyed, spun, or custom ordered, though some considerations can be made if you are not happy with your order, such as shop credit or an exchange, minus the shipping cost. If we have made an error with your order, we will cover the cost of the return shipping. If you are unhappy with a colorway and we determine that it is accurate, we will offer an exchange but not a refund. In even more rare cases when an exchange is not possible, we will charge a 20% restocking fee and refund you for the cost of the item minus that fee and the shipping. Returned items must come back to us in the same condition in which they were sent out. Skeins of yarn that have been balled or partially used, for example, are exempt.
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If for some reason you are unhappy with your order, please contact us. We want you to be as happy as possible with each and every order and come back to us!
Exchanges and shop credit can only be offered within 14 days of your purchase. The shipping for returned orders is the buyer's sole responsibility. Please contact us with any questions regarding our policy on this matter and we will do our very best to help you. We try to take photos that will accurately represent our products so that there is no confusion about what you are getting, though colors can vary slightly from monitor to monitor and different dye batches.Please be sure to contact us if you have any questions regarding the return shipping address. The correct address should be on the shipping label on your original package, and we can verify it for you if you lose that slip. Returns that are lost in the mail are the buyer's sole responsibility, so we highly recommend purchasing tracking with your package just as we do.
Shipping Costs & Time-frames:
We do not have control over the shipping prices, but we are happy to refund you the difference if you are charged more than the actual cost of shipping. If you are concerned about the cost, you are also welcome to request a custom quote by giving us your zip code, or go to http://postcalc.usps.com/ (mailing from zip code 83815) for an estimate. Unless otherwise requested, all orders are shipped by USPS (First Class for items under 13oz, Priority otherwise). This is because USPS tends to be the least expensive method with approximately the same time-frame as Priority 99% of the time, and we want to charge our customers as little as possible for shipping.
In general, the larger the order, the longer it might take for us to send. If the wait time looks like it's going to be abnormally long, we will give you an estimated time frame as soon as possible.
All international customers are responsible for their own import taxes and/or duty fees associated with buying from the United States. The postage that we buy covers shipping the items to you (and often we will also purchase insurance which we do not charge you extra for), but this does not cover any additional expenses that your country might charge you for importing from the United States.
How do I use yarn that comes in a skein?
When you purchase yarn from an indie dyer, you will typically receive it in skein form. This form consists of all of the yarn strands forming a loop that ranges from 1.25 yards to 2 yards in circumference (the exact length varies between the different mills that we source our undyed yarn from).
In order to make the yarn ready to use, you must take it and first wind it into a ball. This is most often done by placing the yarn on a swift, ensuring that all of the strands of yarn line up within the skein before cutting the ties that keep the yarn aligned, then taking the end of the yarn and winding from there. Ensuring that the strands are all aligned is crucial for preventing tangles, so you'll want to pay extra special attention during this part.
You can then wind the yarn by hand (which takes a long time) or you can utilize a yarn ball winder to assist you in making the task faster.
Different types of yarn, such as high silk content yarn or cellulose yarn like tencel, tend to be more slippery than others, so you'll want to take care and wind the yarn slowly until you get a feel for how the yarn will behave. It's recommended to let the yarn rest on the ball winder for at least an hour after winding if you plan to use it from the center like a center pull cake (I prefer to leave it overnight whenever possible).
We are happy to offer ball winding service at a fee of $3 per skein where I'll take care of doing all of this for you if you prefer to skip the prep and just get right to using your new yarn!
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